Will I be charged sales tax?
Applicable sales tax will be charged to all purchases shipped to the state of California.
When will my credit card be charged?
We do not charge your credit card until your purchase is ready to ship. After placing an order, you will receive an “order confirmation” email. When your order is ready to ship, you will receive a “shipment confirmation” email. This second email will contain information on tracking your shipment as well as notification that your credit card has been charged.
What forms of payment do you accept?
Currently, we accept all major credit card. To facilitate the credit card transaction, please include all information as it appears on your credit card statement (first and last name, billing address and credit card number).
Can I order an out-of-stock item?
We try our best to maintain a healthy inventory of merchandise; however, sometimes a product’s popularity exceeds our expectations. Currently, we do not accept back orders. If you would like more information regarding a product’s availability, please email customer service email@example.com.
When will my credit card be refunded?
Once we receive your package, please allow 7 business days for your return to be processed and credited. We will notify you via email once your return/exchange has been fully processed.
Again, we will not accept the return or exchange of any merchandise if there is evidence the merchandise has been used. Merchandise must be returned/exchanged in its original condition.
In order to return/exchange a damaged product, please follow the steps below:
- Contact Customer Service at firstname.lastname@example.org to obtain a Return Authorization code, use the return label is included in package, and follow the return instructions on the email with the authorization code.
- Once we receive your return/exchange, please allow 7 business days for your return/exchange to be processed and credited. We will notify you once your return/exchange has been fully processed. When we ship your exchange merchandise, you will not be charged a second shipping and handling fee.
What is your return/exchange policy?
Returns/exchanges must occur within 60 days from the purchase date in order to receive a full refund. Merchandise must not have been worn, altered, or washed – and all tags must be attached.
How can I track my order?
After your order has been shipped, you will receive a “shipment confirmation” email. This email will notify you that your credit card has been charged. In addition, this email will contain a link to track your shipment. Simply click on the link, and you will be brought to shipment tracking information on UPS.com.
When will my order arrive?
Following credit card authorization and verification, orders shipped via ground delivery will arrive within approximately 3-6 business days. A business day is considered to be Monday – Friday, excluding holidays. Our orders are filled as promptly as possible, but processing can take up to 48 hours. Orders shipped via Next Day, 2nd Day, or 3rd Day Express Saver must be placed before 12:00pm Pacific time in order to ship the same business day - notwithstanding any complications from credit card authorization and verification. Orders placed after noon on Friday will not ship until Monday. Saturday delivery is not available. The aforementioned delivery estimates do not apply to Hawaii or Alaska. For more information on shipping options and rates to Hawaii and Alaska, please contact customer service at email@example.com.
Do you ship internationally?
No. At this time we do not ship orders outside of the United States and Puerto Rico. Do not hesitate to contact us directly with any questions or concerns by contacting us at firstname.lastname@example.org.
What are your US shipping options and rates?
Mensstore.com is proud to offer FREE UPS ground shipping on all orders within the continental US. Please see the table below for details on US shipping options and the associated costs. EFFECTIVE [DATE]:
There is an additional $5.00 surcharge for orders shipped to Alaska, Hawaii or Puerto Rico.
We are unable to ship to PO Boxes or APO/FPO Addresses.
|Order Subtotal||Ground||3rd Day Express||2nd Day||Next Day|
What if I forgot my password?
Don’t worry if you forgot your password. Simply click on the “My Account” link at the top of any page. Then, click on the link “Forgot your Password” below the registration. We will provide you with your password hint, and if you still can’t remember your password, we’ll email you a new one. Once you have logged into your account, we recommend changing your password for security purposes. Please note that NO credit card information is stored in your account.
When do I sign-in?
You can sign into your account at anytime. Simply click on “My Account” at the top of any page. Or, if you are finished shopping, simple proceed to check-out and you will be prompted to sign-in to your account.
How do I register?
At the top of every page, there is a link to “My Account”. Simply click on “My Account” and you will be prompted to begin registration. If there are items in your shopping cart, simply proceed to check-out. Upon entering the check-out process, you will be prompted to register for an account. Simply follow the steps for registration, and you will be able to complete your order.
Are there benefits for registering an account?
A mensstrore.com account helps you expedite the checkout process, save frequently used shipping addresses, review your order history, and track your shipments all in one place! Once you sign into your account, you can update all contact information (billing address, shipping addresses, personal profile, etc.).
Join the Mailing List:
To stay up-to-date on new products and fashion trends, as well as receive discounts on merchandise and shipping, please join our mailing list by entering your email address on the top of the screen.
We are always happy to hear from you. Please don’t hesitate to contact us with questions or concerns at email@example.com.